The Technology Operations Lead is responsible for leading the IT Infrastructure Operations of the Audit Program technology solutions in coordination with member firm technology organizations all over the world, and the Operations of the centralized DA components in the Global Hosting Centers in the US and UK.

This person reports to the Technology Infrastructure lead, who has responsibility to design and deliver the applications' technology architecture and design, security architecture and design, deployment/ implementation, technology support and IT operations globally. They will work closely with their peers across the Infrastructure team, as well as the IT leaders in our members firms all over the world.

SPECIFIC RESPONSIBILITIES:

• Define/improve our DA technical operations strategy, approach, plans, approvals, process and procedure development and delivery across DTT/OIM hosting centers and member firms deploying DA - whether servers are hosted centrally, distributed but managed centrally, or distributed and managed within the member firm
• Work closely with the Application workstream and OIM (Global IT) DTS organization to understand the technology operations requirements (laptop configuration stability and integrity; Content management, Engagement management and Multi-Location servers' operations; supporting applications operations; and security infrastructure operations; etc.) and devise/improve our approach to partnering with each member firm team to operate the infrastructure of DA
• Build a broad technology operations network at global and country/member firm deployment levels, leveraging the prevailing OIM capabilities and processes for global DA applications operations
• Provide effective and experienced IT operations process development and incident assistance to member firm technology organizations throughout the solution lifecycle
• Develop (and/or coordinate) the delivery of technology operations documentation, conferences and training sessions, progress/issues/risk tracking, IT operations teams' communications, and operations leader communications and status reporting in collaboration with the DA Deployment team
• Ensure effective integration and communication of all infrastructure operations aspects of the program - across the member firms and our global hosting centers
• Provides IT infrastructure operations (e.g. via Global Hosting Centers for centralized devices, and operations escalation point for distributed devices) for the Deloitte Audit applications utilizing existing processes where possible
• Acts as primary DA infrastructure escalation point to member firm IT operations leads for Deloitte Audit applications
• Provides and maintains capacity and capability to ensure DA technology operations function is responsive in a environment of change, and sometimes unpredictable peak demand
• Establish appropriate SLOs/SLAs with key stakeholders in the member firm IT organizations, enabling cost effective and business responsive DA applications availability, stability and integrity
• Establish appropriate OLAs with key services partners and organizations (e.g. Service Desk, GNOC, etc.) to ensure predictable and reliable participation in end to end IT service delivery
• Define/improve/utilize fully mature capabilities, tools and performance support/documentation for key operations processes including Release, Configuration, Change, Capacity, Continuity and Availability Managements in line with business requirements and funding capability
• Work with the Operations team to monitor issues before they affect the user or the member firms' infrastructure

Mandatory:

- Excellent project management and verbal and written communication skills

- Demonstrable success in establishing technology operations processes, teams, tools and performance metric tracking mechanisms for mission critical IT systems across a multi-national/international enterprise

- Experience operating Document Management Systems, Windows 2003 server, IIS, SQL Server 2000, .NET 3.5 custom developed fat client business solutions, Vista/MS Office 2007 laptops in a multi-national/international enterprise where striking the right balance between accommodating country/division environment differences in capabilities or preference, and maintaining overall system consistency, stability and integrity are vital to business success

- Experience in at least three of the following IT disciplines - 3 tier application architecture/design/development, technical support, IT security, datacenter operations, client/laptop application deployment, laptop application and configuration operations - in a multi-national/international enterprise

- Significant experience successfully leading highly diverse virtual teams across the Americas, Europe and Asia Pacific to develop into high performing teams according to plan

- Demonstrated capability to effectively team with all functional dimensions (architecture/design, application and infrastructure development, deployment, IT security, support, etc.) of an IT solution delivery team

- IT organization expatriate/overseas experience or team leadership experience outside the US a significant plus

- 7+ years of experience in managing an IT operations function for large-scale enterprise applications and environments

- Strong operations expertise utilizing industry-recognized frameworks (i.e., Microsoft Operations Framework or equivalent)

- Experience in managing a 24 x 7 environment due to the global nature of the solutions

Desirable:

- Understanding of, and experience with, Project Server 2007 in the context of coordinating the work of highly dispersed project teams

Education: Bachelor's Degree is a must; Master's degree preferred

Please forward resume with salary/rate requirements to: JOBS@MARSHWINDS.NET